One of the primary concepts within the PULSE methodology framework is that users must have the best, most efficient tools possible in order to be the most productive contributors possible to the profitability picture of the business. At an affordable cost.

PULSE accomplishes this by insuring the right system is assigned to each user, and that this system is configured correctly out of the box.

The ITeam then manages that system, proactively maintaining the software & hardware through a thorough monthly maintenance program.


The idea here is to avoid IT problems, not to solve them. Solving problems is all well and good, but in the IT world it's far better to never have experienced the problem in the first place. Solving a problem usually involves fixing whatever went wrong, and then cleaning up the associated, secondary issues created by the initial incident. This clean up process is often more time consuming and costly than addressing the original problem.

"Solving" a problem is a solution that is too little, too late, and too expensive. That's why problem prevention is one of the cornerstones of The ITeam PULSE concept. It's just smarter!